Refund policy

At Fur & Whiskers Pet Supply, we are committed to ensuring that you and your pets are completely satisfied with your purchase. If for any reason you are not happy with a product, our return policy is designed to make the process as simple and straightforward as possible.

1. **Return Window**: You may return any item within 30 days of purchase for a full refund or exchange.

2. **Condition of Items**: Returned items must be in their original condition, unused, and in their original packaging. Items that are damaged, altered, or show signs of wear will not be eligible for a refund.

3. **Non-Returnable Items**: Certain products, such as perishable goods (e.g., food, treats), personalized items, and clearance items, are non-returnable.

4. **Return Process**:
   - Contact our customer service team via email or phone to initiate a return.
   - Provide your order number and reason for return.
   - Our team will provide you with a return authorization number and instructions on returning the item.

5. **Refunds**: Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used during purchase.

6. **Return Shipping**: Customers are responsible for return shipping costs unless the item received was damaged or incorrect.

7. **Exchanges**: If you wish to exchange an item, please follow the return process and place a new order for the desired item.

Our aim is to make sure that every transaction is hassle-free, and we appreciate your understanding and cooperation. If you have any questions or need further assistance, our customer service team is always here to help.